Discharge and Document Retrieval

Inpatient discharges are processed from 10:00 AM to 7:00 PM on weekdays.

Discharge orders will be given by the attending physician. The ward secretary will complete the patient’s file and send it to the discharge department. (Discharge is processed within a specific timeframe based on the duration of hospitalization and the treatments received).

All hospital fees are calculated based on the Healthcare System Transformation Plan and according to the current year’s relative value book for therapeutic and diagnostic services, and the bill is then provided to the patient.

For patients with supplementary insurance contracts, treatment costs will be calculated according to the agreement with the insurance organizations. Any costs not covered by these organizations will be collected in cash.

Retrieving Documents for Supplementary Insurance Claims (for self-pay patients)

If your patient has settled their bill with the hospital as a self-pay patient at discharge but also has supplementary insurance, they can follow these steps to obtain documents for insurance submission and reimbursement:

To receive medical documents, please call +98 21 53283000, extension 401, two weeks after the discharge date to follow up on the documents for submission to insurance companies. Please call the number provided before coming in person to collect the documents.

Document collection is available during administrative hours, Sunday through Wednesday, from 8:00 AM to 2:20 PM.

Please note: Only one copy of the documents will be provided to the patient. No duplicates will be issued if the original is lost. Documents will only be released to the patient themselves or immediate family members, including parents, spouse, siblings, and children, upon presentation of valid identification. If someone other than the aforementioned individuals comes to collect the documents, they must present the patient’s original national ID card, a consent letter from the patient authorizing the individual to receive the documents, along with their own national ID card, birth certificate, or driver’s license. For the convenience of patients residing outside Tehran, documents will be mailed to the address provided on the form.

It is important to note that all patients must attach their discharge bill to their insurance documents. If the patient was admitted with an introduction letter, the hospital’s insurance unit will send the patient’s documents to the relevant insurance company. For information and follow-up on the status of their document submission, patients should contact Mr. Khani at the hospital’s insurance unit at +98 21 53283000, extension 405. Any alteration or manipulation of the contents of a patient’s file for any purpose is considered a crime and falls under the legal provision for tampering with documented evidence, with corresponding penalties defined.